Hi Randall,
How frustrating!! I hope things work out in your favor.
Karla ----- Original Message ----- From: Choic4guys@aol.com To: candichat@dolls.de Sent: Tuesday, April 01, 2003 2:16 PM Subject: OT: Follow up on Mattel Troubles
I had posted several days ago about my troubles with my A Model Life
Barbie
set. I called Mattel again today. Basically they said if I send the doll back
they
will reimburse me for the purchase price of the doll. I bought the doll
from
Paul David and as you may know shipping is $7.00. That means by the time I get a replacement I would be out $14.00 total shipping to me from PD as
well
as the cost of shipping the doll back to Mattel. I told them that is not acceptable and that I want to be reimbursed for
the
cost of the replacement doll including shipping expenses because it was a defective item. They should have caught these things in quality control
and I
really feel that they should make amends and that I should not be out that much $ on shipping charges just to get a doll that is not defective. She
told
me that they wouldn't do it so I asked for her supervisor ... I'm waiting
on
a call back. I am so frustrated! Mattel has always made things right when
I
used to buy the lower end merchandise but now that I buy an expensive item they don't seem to know what customer service it.
Randall